Technical Toolboxes Blog - Enterprise Training

The Importance of Professional Customer Support

Wed, 02 May 2007 19:18:00 -0600

The Importance of Professional Customer Support
Several of our consulting clients are software companies and companies that provide service and support for their products, we always help our clients and colleagues to maximize support profits by automating the process. But to get to a profitable venture there are many things that have to happen, systems put in place, and hiring the right people to do the job.

The right people are NOT entry level people, they are the most focused, knowledgeable, and disciplined people you can find. Once you decide to go down this path of using the cream of the crop to ensure your clients are supported, you will see the profits start to come in. Now when your clients call they are ensured that their call will be answered by someone who can help them, someone who takes their business seriously and feels they are being taken most seriously. [More]

Portable ERP is a Beautiful Thing!

Tue, 03 Apr 2007 21:41:00 -0600

Portable ERP is a Beautiful Thing!
“I just want to cut down on the morning smoking, coffee drinking, and generally wasting precious time every day”, that quote was one of the main factors in the ERP decision of a successful construction service businessman. He just wanted to be the best in our city and beyond and he knew without a shadow of a doubt that he needed to change the way they were doing business. So he built a custom ERP system that worked for his industry, and then built a portable version of the ERP system and never looked back. [More]

Enterprise Training is a Big Deal

Thu, 08 Feb 2007 15:37:00 -0600

Enterprise Training is a Big Deal
I just got off the phone with a guy who has the daunting task of training every one of his new hires a minimum of 400 hours before they can be fully certified and ready to represent the company. That represents a full 20% of the first year’s burdened cost for that person and the person will not be fully ready to make money for the company until that is completed. This is a strategic part of the business that begs to be managed just like the business depends on this for its continued success and well being. This is the internal part of enterprise training, and it should deliver maximum value for money and time spent.

[More]